Data Deletion Instructions
Last updated: October 2026
Overview
VIVE AI, Inc. ("OwnersPal", ownerspal.app) respects your right to delete your personal data. There are three ways to request deletion: an immediate self-serve flow inside your account, a verifiable privacy request form for non-account holders and authorized agents, and a direct email to our privacy team. We complete every verified request within the timelines required by CCPA/CPRA, GDPR, and other applicable privacy laws.
Path 1 – Self-serve in your account
If you have a OwnersPal account, you can permanently delete it from your account settings without contacting support.
- Sign in to ownerspal.app.
- Open the Settings page from your account menu.
- Scroll to the "Danger Zone" and click "Delete account".
- Type DELETE to confirm. The action is final and cannot be undone.
When you confirm, we immediately delete the OAuth access and refresh tokens we hold for every connected platform (Google, Google Business, Google Ads, Google LSA, Meta / Facebook / Instagram, YouTube, TikTok, Yelp, Microsoft Ads, Nextdoor) and revoke them with each platform that offers a way to (for Facebook, unless another OwnersPal account we can match to the same Facebook login still uses it), cancel any active Stripe subscription, delete your videos, captions, scheduled posts, campaigns, and review data, and queue your Supabase auth identity for permanent deletion. Encrypted backups age out automatically within 30 days.
Path 2 – Submit a privacy request
If you do not have a OwnersPal account (for example, your information ended up in our system because a business that uses OwnersPal added it), or if you are an authorized agent, parent, or legal guardian acting on someone's behalf, please use our verifiable privacy request form. We respond to every verified request within the statutory deadline — 45 days under the CCPA/CPRA, or one month under the GDPR — and within any shorter period other applicable laws require.
Once our privacy team confirms your identity, we erase the records tied to your email — any leads, bookings, waitlist entries, and conversation history — across every business on OwnersPal. Deletion requests are fulfilled by our privacy team after identity verification, so this step is handled by a person and is not instant.
Path 3 – Email us directly
If you cannot use the in-app flow or the privacy request form, email our privacy team. Use the subject line "Data deletion request" and include the email address or business name you signed up with so we can locate your records. We will reply within the applicable deadline — 45 days under the CCPA/CPRA, or one month under the GDPR.
What gets deleted
- Your account profile, login, and contact information.
- OAuth access and refresh tokens for every connected platform (Google, Google Business, Google Ads, Google LSA, Meta / Facebook / Instagram, YouTube, TikTok, Yelp, Microsoft Ads, Nextdoor).
- Generated videos, captions, drafts, and uploaded source media.
- Scheduled posts, ad campaigns, review replies, notifications, and your recommendation and decision records.
- Your Supabase auth identity (the email and password or social login you use to access OwnersPal).
- Any active Stripe subscription is canceled immediately.
- AI-assistant connections and their usage records, if you connected an assistant such as Claude or ChatGPT.
What we retain (and why)
- A short audit log noting that an account was deleted, with no personal content. We use it to reconcile billing and detect abuse.
- Anonymized, aggregate usage metrics that cannot be reconnected to you.
- Records required by tax, accounting, fraud, or other applicable law (typically up to 7 years).
- Encrypted backups that age out automatically within 30 days.
About connected platforms (Meta, Google, Yelp, Microsoft)
When you delete your OwnersPal account, we delete every OAuth token we stored and revoke your connected integrations' access with each platform that supports revocation (for Facebook, unless another OwnersPal account we can match to the same Facebook login still uses it). When you disconnect an integration, we delete its stored OAuth tokens immediately and revoke its access with the platform where it offers a way to: Google, TikTok, X, LinkedIn, Square and Facebook, including an Instagram account connected through Facebook (for Facebook, unless another connection we can match to the same Facebook login still uses it). We cannot delete content that lives on Meta (Facebook/Instagram), Google, Yelp, or Microsoft on your behalf — that data is controlled by those platforms. To delete data they hold, use their own tools (for example, Meta Account Center, Google's My Activity / Takeout / account deletion, Yelp account settings, or Microsoft account settings). Answers already delivered to Claude, ChatGPT or another AI assistant you connected remain in that assistant's history; delete them with that assistant's own tools.
Response timeline
In-app self-serve deletions are processed immediately. Email or form-based requests are answered within 45 days, as required by law (extendable up to an additional 45 days with notice). Encrypted backups containing your data age out automatically within 30 days of deletion.
Contact
Questions about data deletion? Email our privacy team, submit a verifiable privacy request, or read our Privacy Policy.